|
|
 |
|
 |
|
SUPPORT |
|
|
|
Spirit Net provides 24x7x365 support to all its customers
and believes strongly that a quality after sales and server
support service is essential to all our customers, no matter
how small or how large.
Each support staff is fully qualified in his/her respective
field and can tackle all sorts of problems.
Every customer is treated with utmost respect and every
support request is logged and tracked until resolved.
With complete customer satisfaction being our ultimate goal,
we do not operate a time-swallowing escalation system where
your request passes between staff whilst trying to solve
your problem except in special cases. Although as a standard
business practice we operate line managers and support
staff, each member of the support team is independent and
has the authority to deal with all your requests.
We use Ticket Based System for every support request which
ensures timely resolution of problem. Proactive monitoring,
regular maintenance, security audits and a super cautious
approach helps use maintain 99.9% server uptime.
|
|
|
